on vacation… vocation

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House of Turtle is currently ‘on vacation’ due to work commitments. However, you can still find me pottering around Twitter, Instagram, Pinterest and Facebook posting pretty pics and shopping tips. Or, come see what I’m working on, on LinkedIn.

See you soon.

Turtle xox

Image by House of Turtle

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instagram recap: out of the blue part 2

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Part 2 in my out of the blue series features the shades of blue we see in our natural environment, as opposed to objects. It’s natures way off inspiring us to try new colour combinations when we style ourselves or our homes and offices.

I took these shots on my old iPhone 3 on a recent trip to Sydney. Somehow I managed to capture the right moment at the right time each time. It was a stunning day in Bondi as we started our walk from Tamarama ‘Glamarama’ beach to Bondi, one of the first nice days Sydney had seen for some time. As you can see, it brought out the masses.

It’s hard for me to pick a favourite from these shots because I love them all for different reasons. If I had to though, it would be the blue and orange push bike. Not only is it the coolest bike ever, its a great colour combo. Which is your favourite?

Turtle xox

Images by House of Turtle

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instagram recap: out of the blue part 1

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It’s no big secret that I love the colour blue… In all shades, shapes and sizes… in clothing, shoes, accessories, objects, nature… Pretty much in anything and everything. I even barrack for Carlton ‘The Blues’ in the AFL.

Why do I love blue so much? Who knows! I like to think that it’s because the many shades of blue remind me of the sky and the sea… vast, volatile, opportunistic and calming.

Here’s a recap of some of my blue moments from Instagram. Which is your favourite?

Turtle xox

Images by House of Turtle

The super H-O-T shoes belong to the fabulous Sally from work! A fellow lover of blue.

instagram recap: november/ december 2011

Maidenlove shoes at SO:ME Space launchMaidenlove shoes at SO:ME Space launch at South Melbourne Market

WIndow display at The Works, HawthornWindow display at The Works, Hawthorn

Every little princess' Christmas dreamEvery little princess’ Christmas dream at Petit Et Grand, Hawthorn

Circular Quay, SydneyCircular Quay, Sydney

Christmas Day at Donovans, St KildaChristmas lunch at Donovans, St Kilda

Gift from Xocolat, Mailing Rd, CanterburyChocolate goodness from Xocolat, Mailing Road, Canterbury

Sara Phillips gum notesSara Phillips gum notes at Hokey Curator, Hawthorn

Turtle xox

Images by House of Turtle

Instagram Recap: September/ October 2011

As some of you would know, I’m a little bit in love with Instagram.

For those of you not familiar with Instagram, it’s a fun way to share photos from your iPhone with a wider social network. It also has great photo filters, like buttons and commenting to make it interactive. Here are a few of my fave pics from the couple of months.

Lou Pardi‘s super H-O-T shoes from Habbot Studios

My little Fashion Ave

Cry for help from Down Yonder

Me dressed up as Zorro

Bonne Maman, cream and scones from Porgie & Mr Jones

Warning… Instagram is addictive!

Turtle xox

Images by House of Turtle

 

#Gasp goes viral. Or should I say #GASPFAIL.

UPDATE 9.11pm 30 SEPTEMBER: No new revelations… Except that the topic hasn’t fizzled at all on Twitter or on online news sites.

UPDATE 11.40AM 30 SEPTEMBER: @loupardi and I think #GASP is getting more and more suspicious. Or are we too invested? The Gasp Facebook page is back… and promising the “full story” plus expected delays in orders due to a surge in demand http://ow.ly/6J3Za

Is this a case of why you should shop online and not deal with the likes of Matt and Chris?

Gasp goes viral. Or should I say #GASPFAIL.

This PR disaster not only highlights the poor customer service and arrogance of Gasp employee, Chris (referred to in Gasp email as “retail superstar”), but the power of social media… and the voice of the customer.

Earlier this morning, I received Keara O’Neill’s viral email sharing her in-store experience and online exchange with Australian clothing retailer, Gasp.

Within moments of receiving it I, like others, questioned on Twitter and to personal networks whether it was legitimate. Responses almost immediately made it appear to be so.

We quickly checked Gasp’s Facebook fan page. Comments were already filtering in from the disgruntled public. Within the hour, Gasp removed the comments. In the next hour, they shut down comments to the public. Finally, they removed the page completely. Throughout this time Gasp made no response to the ‘allegations’.

Comments continued to be posted on Twitter at an accelerated pace and the topic soon trended in Australia.

My posting of the email had over 1500 hits within the hour and has at time of writing this, just reached over 6000. These numbers are not unique to my blog. Others have reported similar, and even greater number of visits. #GASP is now trending worldwide on Twitter.

Throughout the day, no response was posted by Gasp, until the Herald Sun posted an article this afternoon which stated that Matt Chidgey, Gasp Operations Manager, had confirmed the email was legitimate.

Chidgey then proceeded to make matters worse when interviewed by Channel 7’s Today Tonight at the Chapel Street store in Melbourne, then live on Channel 10‘s popular 7pm Project.

Chidgey stated that the girls were acting like bullies in the store and deserved their subsequent treatment by employee, Chris. “The girls that came in, came in with a negative attitude. Purely to make fun of the dresses,” stated Chidgey on the 7pm Project.

No apologies were given by Chidgey on either show. Instead he focused on the exclusivity of the brand and the negativity of Keara and her friends.

From a reputation perspective, this story is a disaster for Gasp. Not only did they not immediately respond to the story whilst the social media outcry was at its peak, they waited to respond on national television that they did not see a problem with their behaviour.

Australian celebrities and spokesman have responded in kind.

Ruby Rose tweeted: “This can’t be real hahahaha gasp sells the most cheap tacky clothing in Australia. AND Involving @katyperry #GASP…”

Todd Sampson, CEO of Leo Burnett and Gruen panelist, offered Gasp a free ad on the 7pm Project: “Gasp. Clothing for knobs.”

Even the @ColesOnline Twitter account got on the Twitter bandwagon: “If #GASP is so #exclusive I wonder if they accept money… surely money is too common for them. Maybe you need to pay with unicorn tears.” This tweet has been retweeted over 100 times.

This story highlights that any business, retail or other, who ignores social media is at risk of losing control over their brand.

Whilst Gasp claims that their brand is exclusive. It is now a brand not too many Australians (let alone the celebrities they mention in their email) would want to be associated with. Not only because of their intolerant response, but because of their lack of ability to listen to the barrage of mayhem it evoked on social media channels.

The lessons?

Listen to the customer. Keara has taken the time to draft her complaint in an email. An antagonising response is bound to be shared.

Listen to social media. Opportunities were given throughout the day to respond proactively. Instead they were ignored.

Learn from your customer.

Engage in the conversation. Positively. And proactively.

Perhaps some words from Bill Gates could offer Gasp some sound advice, “Your most unhappy customers are your greatest source of learning.”

It will be interesting to see how this unfolds. It may fizzle as quickly as it came about. Or it may just be the hot topic for Gruen Planet (PR spin-off of Gruen Transfer) next week. Perhaps ‘The Pitch’ could be how Gasp should now respond to regain control of their brand.

Read the email that started the #GASP saga

mylookbook Spring Magazine online now!

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Looking for some inspiration for spring? Then check out mylookbook.com Spring magazine for some fab beauty, style and travel ideas. This online flip book mag also features some great blogger talent, including Mandy Shadforth from Oracle Fox.

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Check it out now and sign up for updates at the mylookbook.com blog

Turtle xox

What’s your May mantra?

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Wow! It’s May already. It’s come around so fast. We’re nearly half way through the year. Time to update my wall calendar.

For a couple of years now, I’ve created my own using kikki.K’s DIY Calendar

You can use snaps of your own, family and friends, or use it as a mini mood board for the month.

This month I’ve got one of the shots from the sass & bide papa sucre look book. And a quote I picked for the month:

“A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort!” – Herm Albright

What’s your mantra for May?

Turtle xox

Wall paper me Frankie

Next time you’re looking to pretty up your laptop, computer or iPad, be sure to check out frankie magazine online.

They’ve got a very cute and kitschy collection of wallpapers ready to be downloaded for your viewing pleasure. Here are a few of my faves.

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Download them for yourself and check out more at frankie magazine

Turtle xox

Onya Aids Queensland Floods at Honey Bar this Australia Day

Looking for something to do this Australia Day? Something fun… And worthwhile?

Well, pop along to the Honey Bar in South Melbourne where Onya Magazine is hosting a fundraiser for the Queensland Flood Relief Fund. Show your support and enjoy fun, food, drinks and some great tunes.

There will be silent auctions, a live auction and some lucky draw prizes of some fabulous items, including an $11,450 Cartier watch!

RSVP on Facebook now…  And spread the word!

See you there.

Turtle xox

http://www.onyamagazine.com/onya-aid/

Dig deep with That Vintage – QLD Disaster Relief Appeal

Toowoomba Flash Flooding 10 January 2011

By now many of you will have seen the devastating images of the floods that have hit Queensland and Northern New South Wales. Some of you may even be experiencing it. Australians are digging deep to support the people and communities affected by this devastation.

I was inspired to see jewellery designer, That Vintage putting her creative endeavours forward to support the cause. And you can help too.

That Vintage is having a 12 item Auction to raise funds for the Premier’s Disaster Relief Appeal on the That Vintage Facebook page.

The auction has already started and will end on Monday 24 January at 9am EDST.

The items are absolutely gorgeous, but more importantly support those affected by the floods.

Dig deep!

Read Sophie Hill’s blog That Vintage to find out more or ‘Like’ the That Vintage Facebook page.

Turtle xox

Just because I can!

 
Photographer – Hedi Slimane
 Photographer – Hedi Slimane
 Photographer – Hedi Slimane
 Photographer – Tesh
  
This post is merely an excuse for me to show you more great shots of the ever fabulous chameleon that is Kate Moss… Just because I can!
 
In H-O-T news, I’ll be posting pics soon from the sass & bide Christmas party in Melbourne. Fun night!
 
And, I’m finalising House of Turtle’s new template and web home! Now that the year is coming to a close and we get ready to embrace new beginnings, it’s time for a make over and some new energy for House of Turtle. Watch this space.
 
Turtle xox 
 
 
Images sourced from web